Lantares , as IBM Support Partner, makes available to its customers a department dedicated to supporting IBM Cognos products. Any communication with the support department must be made via e-mail at firstname.lastname@example.org , so that it is registered and all incidents can be followed up. We have a specially trained team to solve all the support problems that the project requires, regardless of the phase it is in.
In addition, Lantares integrates the ITIL methodology into its services , considered as a framework of best practices in IT service management, and which is currently integrated into the ISO 20000 standard.
Support or maintenance includes:
• First level support (directly in Spain and in Spanish).
• Access to the web ( Knowledge Base ) and support via web.
• Investment protection in new versions.
• Electronic support (remote diagnosis).
• Automatic delivery of new versions.