Lantares , as IBM Support Partner, makes available to its customers a department dedicated to supporting IBM Cognos products. Any communication with the support department must be made via e-mail at support@lantares.com , so that it is registered and all incidents can be followed up. We have a specially trained team to solve all the support problems that the project requires, regardless of the phase it is in.

In addition, Lantares integrates the ITIL methodology into its services , considered as a framework of best practices in IT service management, and which is currently integrated into the ISO 20000 standard.

Support or maintenance includes:

•  First level support (directly in Spain and in Spanish).

• Access to the web ( Knowledge Base ) and support via web.

• Investment protection in new versions.

• Electronic support (remote diagnosis).

• Automatic delivery of new versions.

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